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Help
If you are having trouble viewing the site or playing our games, why not read our Frequently Asked Questions for a quick solution.
If you still have a query, please visit the Contact Us page and fill in a feedback form.
Frequently Asked Questions
Below are a few common questions and answers relating to Butlins Skills.
Why not send us a question and if we think it is useful we will post it on our site.
REGISTRATION
ACCOUNT
THE GAMES
TECHNICAL
28. What screen resolution is best to play the games?
- 29. What about technical problems?
- 30. What software should I have installed on my PC?
Answers:
REGISTRATION
1. How do I get started?
- Please visit our HOW TO PLAY section for information on how to sign up and play our games.
- 2. Why should I register?
You need to register an account before gaining unlimited access our games on Butlins Skills. Signing up is easy and completely free, we will even give you some practice money when you register! Only registered players will be have a chance at winning our fantastic cash prize free tournaments.
- 3. Do your games require download?
All our games are flash based and do not require download or installation. You will only require the latest flash player to play our games.
- 4. Is Butlins Skills a secure site?
Yes, it is safe to play on Butlins Skills and safe to pay as you will be using WebDollar secure methods to deposit to your account. The transaction is completely handled by WebDollar, a global leader in online payments, and no credit card data is stored by Butlins Skills.
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ACCOUNT
Once logged in, select the DEPOSIT from the menu on the left or go to MY ACCOUNT and click DEPOSIT from within your profile. Click "Deposit Now", you may be asked to fill in some additional details, fill in the amount you wish to deposit, and simply follow the instructions. All transactions are completely handled by WebDollar; no credit card data is viewed or stored by Butlins Skills. The deposit will immediately show on your account and you can use it to play right away. All transactions at Butlins Skills are made in Euros. If you live outside the Euro zone, your funds will be converted into Euros from your local currency at the rate that WebDollar uses on the day of the deposit.
No. Butlins Skills does not charge any funds to make a deposit; the whole amount will be added to your account.
All transactions at Butlins Skills are made in Euros. If you live outside the Euro zone, you may view transactions in your local currency, but the amounts shown are purely indicative to assist the player. The actual amount deducted will always be the Euro equivalent. e.g. UK users may see games for £0.74. The amount deducted from their account will be €1. Prizes won and all transactions will refer to this system. When depositing or withdrawing from your account the amounts will always be in Euros with your local funds converted into/from Euros into/from your local currency at the rate that WebDollar uses on the day of the deposit or withdrawal.
YES. Butlins Skills does not receive any of your card details. The whole transaction is handled by WebDollar, global leaders in online payments.
- 9. How do I withdraw my money?
- You can withdraw money from your Butlins Skills account at any time. Just go to My Account and click Withdraw then follow the instructions. Of course it is entirely up to you to decide how much to withdraw, but you should be aware that WebDollar may charge a small fee for some withdrawal transactions (please refer to WebDollar.com for any fees), which means it is often better to withdraw a larger rather than a number of smaller amounts. When you make a withdrawal, the money will immediately be deducted from your Butlins Skills account. The transaction can take up to 14 days before the money is on your WebDollar account but it is usually there before this period. All transactions at Butlins Skills are made in Euros. If you live outside the Euro zone, your funds will be converted to your local currency at the rate that WebDollar uses on the day of the transfer.
- 10. What if I have forgotten my password or username?
If you have forgotten your password or username please click the "Forgot login details?" link on the left side of the page. Enter your e-mail address and the password reset email and your username will be sent to the e-mail address that you supplied when registering the account.
- 11. Will you sell my personal information?
No, we will not sell you personal information, your e-mail address or similar to any third party. All your information will be handled confidentially.
- 12. Why can't I access my account?
Please check that you have entered the correct user name and password and that you have not mistakenly pressed caps lock. If you still can't access your account, please send us a request using the Contact Us form and we will try to assist you.
- 13. How do I stop newsletters or promotions?
You can opt-out from receiving newsletters either upon registration, by clicking "edit my details" in the "My Account" section of the site, or from within each newsletter you may receive.
- 14. How do I close my account?
Please use the Contact Us form and we will close your account. Please first withdraw all funds from the account. When the account has been closed, we will notify you via e-mail that the account has been removed and that you are no longer on our mailing-list. If you have qualified for a tournament that hasn't played or have Matchplay games that you started and have not been matched, we suggest you wait for their resolution before closing your account.
- 15. Can you send my money to another address?
For your security, we will only send money to the WebDollar account associated with the e-mail-address that you supplied us when registering at Butlins Skills.
16. Can I open more than one Butlins Skills account?
No. Butlins Skills only allows one account per person. We also do not allow sharing an account with someone else. We reserve the right to immediately terminate multiple accounts when we feel they are being operated by the same person.
- 17. What are Tournament Tokens?
Tournament Tokens (TT) are considered to be a second account balance. They are the same currency as your main account, and can only be used to buy into real cash tournaments. They cannot be used to enter matchplay games, cannot be exchanged for cash and cannot be withdrawn.
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- THE GAMES
- 18. How do Real Money games work?
Real money matches can be played for between 20 euro cents and 1 Euro. Every match has at least two players and your score is matched against the previous or next available opponents. You can also play for real on our tournaments.
- 19. What is a "Matchplay" game?
Matchplay games are a single game played against one or more opponents. The player with the highest scores wins the prize/s. Scores are matched against the next or previous player's scores. For more details see Matchplay rules
- 20. What is a "Tournament"?
Tournaments consist of a number of games played over two stages. The first stage is qualification, you can enter as many times as you like to try and qualify. Once qualified, you will play a series of games in a typical knockout structure with the winner/s paid out according to an agreed payout structure. Tournaments generally payout to a number of players with prizes increasing with the maximum paid to the overall tournament winner. For more details see Tournament rules
- 21. What is a "Free tournament"?
A Free tournament has no entry fee. Butlins Skills puts up the prizepool, and all you have to do is play for a chance to win! All Butlins Skills Free tournaments award Tournament Tokens as prizes.
- 22. What is an "added money" tournament?
In an added money tournament we add an amount to the prize pool which is in addition to money taken from player stakes. Regardless of how much players stake, our added money stays in the prize pot!
- 23. What is a "guaranteed" tournament?
In a guaranteed tournament Butlins Skills guarantees the minimum prize pool, regardless if the stakes cover the amount shown. Players stakes are taken to cover this amount and once the amount is reached, any further stakes are added on top to increase the prize pool.
- 24. Where do I find my results?
You will see your last game result on the game page for each game you have played. You can also see a history of your games and tournaments by visiting "Tournaments Stats" and "Matchplay Stats" in the MY Account section.
- 25. How do I claim my prize?
When you have won, your prize will automatically be deposited into your Butlins Skills account. You will see the amount added in your player details box on the left hand side of the page.
- 26. How much do I win?
Butlins Skills takes 20% of each stake from every game to cover all development and operational costs, with the remaining 80% being allocated directly into the prize pool.
Each game will show the prize and if applicable its payout structure. Please visit the Matchplay rules or Tournament rules for more information.
- 27. How can I spend my Tournament Tokens?
Tournament Tokens (TT) can be used to buy in for REAL CASH Tournaments, and the system automatically takes from this balance before your real money balance in order to provide you with better value.
TT is basically a second balance on your account, which gives you chances to buy into some of our bigger buy-in tournaments without cost to you.
When a customer enters a real cash buy-in tournament the system will take money from their TT account before it takes from their Real Cash (RC) account. If a customer has a TT balance, but not enough to pay the buy-in for a tournament, then the system can use the remainder of the TT balance, and any extra from the RC account.
E.g. TT account = 2EUR
RC account = 5EUR
Tournament entry = 5EUR
System takes 2EUR from TT and 3EUR from RC
Customer is left with 0TT + 2EUR RC
For every customer who registers for a real cash Tournament using Tournament Tokens, Butlins Skills will add one extra buy-in to the prizepool, meaning more REAL CASH on offer for our customers!!!
You can try to qualify as many times as you like for a single Tournament using your credits.
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- TECHNICAL
- 28. What screen resolution is best to play the games?
This site and its games are best viewed with screen resolution 1024 x 768. To change your screen or desktop settings, perform the following:
Click your right mouse button on a blank area on your PC desktop. A menu will appear; select Properties at the bottom of this menu. A further menu will open; select the Settings tab from this menu. You will then be shown the Screen Resolution settings. Adjust the slider bar to select the appropriate settings (ie. 1024x768 or whichever resolution you prefer). Select "Apply" and confirm the changes.
- 29. What about technical problems?
Butlins Skills is striving to offer you as reliable a service as possible, but technical problems may still occur. This may be due to internet connections, servers, client computers or client web browsers etc. Butlins Skills will always try to find the cause of such a problem and if it is attributable to our game system, we may decide to compensate players by crediting a player account with Tournament Tokens equivalent to the game fee.
- 30. What software should I have installed on my PC?
The game animation is Flash based. In order to play the games it is advised that you install the latest Adobe flash player to your PC. Please visit http://www.adobe.com and follow the instructions to install the latest flash player and plug-ins on your PC.
Please ensure also that your PC is up to date in terms of all antivirus software and Microsoft Windows vulnerabilities. We are not responsible for damage or corruption to your PC from viruses while viewing this site.
It is recommended that you use a high quality graphics card for viewing our site and playing our games.
Our games have been developed to work with the latest versions of Windows XP and Vista, together with Internet Explorer 6 and 7, and other popular browsers.
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- Improving your gaming experience
Playing games for long periods can put a strain on your body. Below are some guidelines to consider when playing games for long periods. Butlins Skills and its associated partners are not responsible for any personal injuries or repetitive strain injury caused by playing their games.
Sit in a comfortable chair. Sitting for long hours on an uncomfortable chair can damage muscles and joints. A comfortable chair can help avoid this.
Do not sit in a directly upright position of 90 degrees. The angle of your chair should be around 110-120 degrees so that your chair starts to support and work for your body.
Avoid using a glare guard. These can lead to more strain on your eyes as you try to focus on a computer screen through another screen. Position your computer away from the glare of lights or the sun. A softly lit room is better than a glaring room, but no light at all is also bad.
Ensure you have a high resolution monitor and good graphics card for your PC.
The latest LCD monitors are best for resolution but some of the cheaper screens will do just fine. An old box style monitor should be upgraded. Blink more often. Most of us forget to blink while staring at a computer screen and this deprives the eyes of well needed moisture.
Your computer screens are constantly refreshing, measured at a rate per second of how many times your computer screen is re-drawn. Increasing this rate can help ease the strain on your eyes. The minimum refresh rate provided by EU standards is 72Hz. For most PCs, change the monitor settings by right clicking on the desktop and choosing, properties, settings, advanced settings.
We have all heard that you should never spend too long sitting down without breaks. Getting up and walking around the room is a good idea that we do not always adhere to. Even wiggling your feet around and stretching your legs under the table will help. Make sure your computer is not too noisy. You can buy reduced noise fans for a low price. You will be amazed at the difference after changing them.
Use our games as a method of enjoyment.
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